With the pandemic dying down, its consequences are still with us. People have become more mindful about their health, spending, jobs, and relationships. Consumers’ relationships with brands have also changed, and brands have to adapt their customer service…

Standard Operating Procedures are boring and the furthest thing from exciting but setting them up for your team will improve their performance significantly.

As we reported on the industry, we invited current and former customer service representatives to contact us. They did.