Вакансия: #TechnicalSupport #relocation
Компания: Spotware Systems Ltd
Локация: #Limassol, Кипр
З/п: 2250-2650 net euro/month
Контакты: @katerina_fa
Дополнительно: релокационный бонус, визы и страховки для семьи.
Technical Support
You will be a strong team player, with excellent communication skills, and a strong desire to provide excellent service. You will be providing support and assistance to clients and colleagues related to the content and technical functionality of our products. Your skills will be an integral part of one of the key selling points of the company’s services, which is premium support.
The ideal candidate for this position should have experience in two of the following areas and significant experience in one of those;
- Computer Sciences or IT and software support
- Financial markets, as a dealer or a trader
- Customer support or platform administrator for a brokerage
Responsibilities:
- Assisting clients and colleagues to resolve issues related to our products, managing requests from start to finish, and escalating to other departments where necessary.
- Working as part of a team to provide 24/5 support to clients (this role may require shift work).
- Co-ordinating integration of new clients with internal teams.
- Responding to pre & post sale queries when required.
- Liaising with internal departments (Network Operations, Product Management, Sales, Developers), as well as with third parties where required.
- Develop a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.
- Educating new and existing clients on how product features and functionality work, and how it can contribute to their business growth.
Requirements:
- At least two years experience of working in a support role providing 1st & 2nd level support.
- Knowledge and experience of customer service principles.
- General technical knowledge (Windows, Networking, SQL, Linux, Web Services).
- Excellent problem solving skills, the ability to perform detailed investigation of technical issues, and the strength of character to admit when you do not know something.
-Good communication skills in English, both written and verbal.
- Ability to work unsupervised and without direct instruction when required.
- Excellent organizational skills, the ability to manage workload effectively.
- The ability to work in a high stress environment, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.
These additional skills would be considered an advantage:
- Knowledge or previous experience of financial markets and/or Forex
- Previous experience of Information Technology Infrastructure Library or IT Service Management
- Knowledge of the FIX protocol
- Algorithmic programming/trading experience
Компания: Spotware Systems Ltd
Локация: #Limassol, Кипр
З/п: 2250-2650 net euro/month
Контакты: @katerina_fa
Дополнительно: релокационный бонус, визы и страховки для семьи.
Technical Support
You will be a strong team player, with excellent communication skills, and a strong desire to provide excellent service. You will be providing support and assistance to clients and colleagues related to the content and technical functionality of our products. Your skills will be an integral part of one of the key selling points of the company’s services, which is premium support.
The ideal candidate for this position should have experience in two of the following areas and significant experience in one of those;
- Computer Sciences or IT and software support
- Financial markets, as a dealer or a trader
- Customer support or platform administrator for a brokerage
Responsibilities:
- Assisting clients and colleagues to resolve issues related to our products, managing requests from start to finish, and escalating to other departments where necessary.
- Working as part of a team to provide 24/5 support to clients (this role may require shift work).
- Co-ordinating integration of new clients with internal teams.
- Responding to pre & post sale queries when required.
- Liaising with internal departments (Network Operations, Product Management, Sales, Developers), as well as with third parties where required.
- Develop a strong understanding of Forex and the associated technologies in order to provide the best possible service to both clients and colleagues.
- Educating new and existing clients on how product features and functionality work, and how it can contribute to their business growth.
Requirements:
- At least two years experience of working in a support role providing 1st & 2nd level support.
- Knowledge and experience of customer service principles.
- General technical knowledge (Windows, Networking, SQL, Linux, Web Services).
- Excellent problem solving skills, the ability to perform detailed investigation of technical issues, and the strength of character to admit when you do not know something.
-Good communication skills in English, both written and verbal.
- Ability to work unsupervised and without direct instruction when required.
- Excellent organizational skills, the ability to manage workload effectively.
- The ability to work in a high stress environment, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.
These additional skills would be considered an advantage:
- Knowledge or previous experience of financial markets and/or Forex
- Previous experience of Information Technology Infrastructure Library or IT Service Management
- Knowledge of the FIX protocol
- Algorithmic programming/trading experience
#Poland#ActiveDirectory#TechnicalSupport #remoteoroffice
Technical Support Engineer (Active Directory)
Location: Poland, Wroclaw
Salary: 1300$-2870$ (Net) (middle/senior)
Job type: remote/office from Poland
Our client is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games.
Day-to-day responsibilities:
- Resolving issues, tickets, changes, in the Virtual Workplace infrastructure
- Participating in operational meetings for ongoing problems
- Daily checks of the environmental health and maintaining the environment state
- Calls with client/colleagues from support teams to bring changes into the configuration
- Bringing automation for the repetitive tasks
Your top skills:
- 2+ years of experience with Active Directory, preferably in a large scale environment;
- Experience with Windows Server (2012, 2016 or 2019);
- Ability to create/manage Domain Services and Federation Services concepts and configuration including disaster recovery scenarios, managing security groups, delegation, OU structure, object types, and attributes;
Skills we believe are nice to have:
- Demonstrable experience with Microsoft technology including ADDS (knowledge of ADFS, Azure AD, CA, PKI is a plus)
- Experience in Active Directory upgrades and migration projects
- Microsoft certification (MCSA/MCSE Windows Server)
What we offer:
- Excellent remuneration package
- Private medical care, premium package;
- Stores, restaurants and sport centers discounts
- Permanent contract
- Remote work
- Home office and additional perks
📌Contacts:
[email protected]
https://tttttt.me/jarka97
Technical Support Engineer (Active Directory)
Location: Poland, Wroclaw
Salary: 1300$-2870$ (Net) (middle/senior)
Job type: remote/office from Poland
Our client is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games.
Day-to-day responsibilities:
- Resolving issues, tickets, changes, in the Virtual Workplace infrastructure
- Participating in operational meetings for ongoing problems
- Daily checks of the environmental health and maintaining the environment state
- Calls with client/colleagues from support teams to bring changes into the configuration
- Bringing automation for the repetitive tasks
Your top skills:
- 2+ years of experience with Active Directory, preferably in a large scale environment;
- Experience with Windows Server (2012, 2016 or 2019);
- Ability to create/manage Domain Services and Federation Services concepts and configuration including disaster recovery scenarios, managing security groups, delegation, OU structure, object types, and attributes;
Skills we believe are nice to have:
- Demonstrable experience with Microsoft technology including ADDS (knowledge of ADFS, Azure AD, CA, PKI is a plus)
- Experience in Active Directory upgrades and migration projects
- Microsoft certification (MCSA/MCSE Windows Server)
What we offer:
- Excellent remuneration package
- Private medical care, premium package;
- Stores, restaurants and sport centers discounts
- Permanent contract
- Remote work
- Home office and additional perks
📌Contacts:
[email protected]
https://tttttt.me/jarka97
Telegram
Jaroslav Jurkoit
You can contact @jarka97 right away.