63% of customers expect companies to provide customer service across all their social media channels and to use social networks to connect with brands.

In this two-part series, we’re looking at the trends to be expected for customer communication in 2022.

What is the Semantic Web? Read the introduction to the Semantic Web, how to get started using it, and why we should invest in making our content semantic.

It’s going to be really funny watching marketers and agencies completely f*ck up their metaverse campaigns because they think people will behave the same.

In this article, we talk about omnichannel analytics, why analytics are hard for notifications, and what we believe is needed to empower PMs.

As business competition grows increasingly fierce, you need an effective omnichannel strategy to stand out. Here are five steps to follow.

Unlock impactful omnichannel experiences beyond retail. Discover key elements for customer retention.