What About the Women on the Other End of the Phone?
#customerservice #customerserviceagent #interview #propublica #hackernoontopstory #labor #customersupport #workers
https://hackernoon.com/what-about-the-women-on-the-other-end-of-the-phone
#customerservice #customerserviceagent #interview #propublica #hackernoontopstory #labor #customersupport #workers
https://hackernoon.com/what-about-the-women-on-the-other-end-of-the-phone
Hackernoon
What About the Women on the Other End of the Phone? | HackerNoon
For almost a decade, ProPublica has been reporting on the ways TurboTax has fought efforts to make tax prep easier and less costly.
The AI Customer Service Agent: Jarvis or a Trojan Horse?
#artificialintelligence #salesforce #aiagent #ainews #customerserviceagent #replika #amazonalexa #aiusecases
https://hackernoon.com/the-ai-customer-service-agent-jarvis-or-a-trojan-horse
#artificialintelligence #salesforce #aiagent #ainews #customerserviceagent #replika #amazonalexa #aiusecases
https://hackernoon.com/the-ai-customer-service-agent-jarvis-or-a-trojan-horse
Hackernoon
The AI Customer Service Agent: Jarvis or a Trojan Horse?
The AI Customer Service Agent: Jarvis or Trojan Horse? Opinion piece on the double-edged sword of AI customer service agents.