#vue #foss #frappe #helpdesk #issue_tracker #javascript #python #ticketing #typescript #vue3

Frappe Helpdesk is a free and open-source tool that helps you manage customer support tickets easily. It has a simple setup, a clean user interface, and automation tools to handle customer queries quickly. Key features include separate portals for agents and customers, customizable service level agreements (SLAs), automatic ticket assignment, a knowledge base for help articles, and pre-written responses for common questions. This makes it easier to manage support issues efficiently and improve customer satisfaction. You can set it up quickly on your own server or use managed hosting services like Frappe Cloud.

https://github.com/frappe/helpdesk

#php #customer_support #help_desk #helpdesk #helpdesk_ticketing #helpscout #laravel #osticket_alternative #php #shared_mailboxes #support #ticketing #ticketing_system #zendesk #zendesk_alternative

FreeScout is a free, open-source help desk like Zendesk or Help Scout, built with PHP for self-hosting on your server. It offers unlimited users/tickets, mobile apps, email integration, push notifications, auto-replies, search, multilingual support, and strong security—no limits or subscriptions. Easy to install on shared hosting with PHP 7.1+ and MySQL. You save money, keep full data privacy/control, and customize freely for your team's support needs.

https://github.com/freescout-help-desk/freescout