The User Experience of Chatbots
Most chatbots guide users through simple linear flows – leaving users with a hard time whenever they want to deviate those flows. - http://bit.do/eDd3g
#chatbots
Most chatbots guide users through simple linear flows – leaving users with a hard time whenever they want to deviate those flows. - http://bit.do/eDd3g
#chatbots
Nielsen Norman Group
The User Experience of Chatbots
Far from being ‘intelligent’, today’s chatbots guide users through simple linear flows, and our user research shows that they have a hard time whenever users deviate from such flows.