Небольшая статья в блоге Intercom про то, как избежать выгорания при on call дежурствах на их примере.
http://amp.gs/qmPd
#oncall #intercom
http://amp.gs/qmPd
#oncall #intercom
Inside Intercom
How we fixed our on call process to avoid engineer burnout
Ensuring that Intercom has great uptime requires a rapid response when things go wrong. This is how we developed an effective, sustainable on-call engineering process.