Небольшая статья в блоге Intercom про то, как избежать выгорания при on call дежурствах на их примере.
http://amp.gs/qmPd
#oncall #intercom
http://amp.gs/qmPd
#oncall #intercom
Inside Intercom
How we fixed our on call process to avoid engineer burnout
Ensuring that Intercom has great uptime requires a rapid response when things go wrong. This is how we developed an effective, sustainable on-call engineering process.
Интересная статья с картинками от Monzo, где они рассказали как у них эволюционировал on-call за последние пару лет.
https://monzo.com/blog/how-weve-evolved-on-call-at-monzo/
#oncall #monzo
https://monzo.com/blog/how-weve-evolved-on-call-at-monzo/
#oncall #monzo
Monzo
How we’ve evolved on-call at Monzo
We’ve built a humane on-call rotation, that engineers actually want to join!