🚀 Grass Asia-Pacific Director Addresses Network Activity Concerns
#Grass #AsiaPacific #NetworkActivity #UserSupport #Odaily
According to Odaily, Dan, the Asia-Pacific Director of Grass, announced on social media that users experiencing abnormal network activity can submit a form to appeal. The support team will investigate the issue and respond as soon as possible.#Grass #AsiaPacific #NetworkActivity #UserSupport #Odaily
🚀 SolanaFM Former Employee Joins Jupiter Team To Enhance User Support
#SolanaFM #Jupiter #UserSupport #Blockchain #Solana #DataInfrastructure #ContentCreation
According to Odaily, a former employee of Solana blockchain explorer and index provider SolanaFM, known as @0xmiir on X, has announced their new role with the Jupiter operations team. The focus will be on user support and assisting new users in joining Jupiter. Additionally, @0xmiir will work on accelerating communication and creating impactful content across Jupiter's various products.
Recently, Jupiter revealed its acquisition of SolanaFM, aiming to enhance its data and infrastructure capabilities. This strategic move is expected to bolster Jupiter's overall performance and service offerings, providing a more robust platform for its users.#SolanaFM #Jupiter #UserSupport #Blockchain #Solana #DataInfrastructure #ContentCreation
🚀 SlowMist Releases Data on Dexx Theft for Victim Verification
#SlowMist #DexxTheft #VictimVerification #DataRelease #SecurityBreach #Transparency #AddressCheck #UserSupport #CryptoIncident #TheftRecovery
According to Foresight News, SlowMist has published comprehensive data regarding the recent theft involving Dexx. Victims of the incident can now verify if their addresses were compromised by consulting the provided spreadsheet. This document allows users to check whether their addresses have been flagged as involved in the theft.
The spreadsheet serves as a crucial tool for affected users, enabling them to determine if their addresses are mistakenly identified as 'hacker' addresses. This is particularly important for users who may have transferred their balances independently and need to ensure their addresses are not wrongly categorized. SlowMist's initiative aims to provide clarity and assistance to those impacted by the security breach, offering a transparent method for verification and rectification.
By making this data accessible, SlowMist underscores its commitment to supporting victims and maintaining transparency in the aftermath of the Dexx theft. Users are encouraged to review the spreadsheet carefully to confirm the status of their addresses and take necessary actions if discrepancies are found. This proactive approach is intended to mitigate further confusion and assist in the recovery process for those affected by the incident.#SlowMist #DexxTheft #VictimVerification #DataRelease #SecurityBreach #Transparency #AddressCheck #UserSupport #CryptoIncident #TheftRecovery
🚀 Trust Wallet Confirms $7 Million Impact, Ensures User Refunds
#TrustWallet #Refunds #Security #Crypto #Blockchain #UserSupport #BrowserExtension #Chrome #WalletSecurity #CryptoNews
According to BlockBeats, Trust Wallet has confirmed that approximately $7 million has been affected, and the team is committed to ensuring that all impacted users receive refunds. Supporting affected users is the team's top priority, and they are actively working to improve the refund process.
Additionally, the team urges users of the affected browser extension version 2.68 to follow these steps promptly:
Step 1: Do not open the Trust Wallet browser extension version 2.68 on desktop devices to ensure wallet security and prevent further issues.
Step 2: Open the Chrome extension panel in the Chrome browser by copying the following into the address bar (shortcut for the official Trust Wallet browser extension): chrome://extensions/?id=egjidjbpglichdcondbcbdnbeeppgdph
Step 3: If the switch below Trust Wallet is still in the "on" position, toggle it to "off."
Step 4: Click on "Developer mode" in the upper right corner.
Step 5: Click the "Update" button in the upper left corner.
Step 6: Check the version number: 2.69. This is the latest and secure version.#TrustWallet #Refunds #Security #Crypto #Blockchain #UserSupport #BrowserExtension #Chrome #WalletSecurity #CryptoNews
🚀 Web3 Foundation to Phase Out Polkadot Customer Support Services
#Web3Foundation #Polkadot #CustomerSupport #DecentralizedSupport #AIChatbot #PolkadotCommunity #Blockchain #EcosystemDevelopment #UserSupport #DOT
The Web3 Foundation has announced plans to gradually discontinue the official customer support operations for Polkadot. According to ChainCatcher, this decision comes as the Polkadot ecosystem continues to mature, prompting a strategic shift from expanding centralized support functions to prioritizing the development of more intuitive and autonomous products and user interfaces, thereby reducing user reliance on customer support from a system design perspective.
Following the announcement, the official support contact form will remain open for one week before being permanently closed, although any remaining submitted tickets will still be processed. Additionally, the AI chatbot will be taken offline. The existing support page knowledge base will be temporarily retained but will no longer receive updates or maintenance. Moving forward, user assistance and support efforts will be fully transitioned to the decentralized community. The foundation recommends users seek help through Polkadot community channels such as Discord, Reddit, and Telegram.#Web3Foundation #Polkadot #CustomerSupport #DecentralizedSupport #AIChatbot #PolkadotCommunity #Blockchain #EcosystemDevelopment #UserSupport #DOT
🚀 POAP to Cease New Service Development Amid Market Constraints
#POAP #CeaseServiceDevelopment #MarketConstraints #IsabelGonzalez #NS3AI #PlatformChallenges #CurrentSystems #UserSupport
POAP announced that it will stop developing new services starting March 16, focusing instead on maintaining its current systems. According to NS3.AI, General Manager Isabel Gonzalez stated that the platform encountered challenges in expanding beyond its niche market. Despite this shift, existing users and interfaces will continue to receive support.#POAP #CeaseServiceDevelopment #MarketConstraints #IsabelGonzalez #NS3AI #PlatformChallenges #CurrentSystems #UserSupport
🚀 MoreLogin Opens Applications for 2026 Security Incident Support Plan
#MoreLogin #SecurityIncident #SupportPlan #Applications #PANews #Scams #CryptocurrencyTheft #SlowMist #Cosine #UserSupport #TechnicalVerification #PrivateKeys #SeedPhrases #WalletAuthorization
MoreLogin has announced the opening of applications for its 2026 Security Incident Special User Support Plan. According to PANews, eligible users must submit their applications through the official customer service portal within the MoreLogin client by March 29, 2026, at 23:59 (UTC+8). Support will be provided following technical verification and level assessment. Detailed rules are available in the official Medium announcement. The company warns users to be cautious of scams, emphasizing that the plan will only be processed through the client’s customer service portal and will not request seed phrases, private keys, verification codes, or wallet authorization information via private messages.
Earlier, on March 17, it was reported by SlowMist's Cosine that MoreLogin users were potentially victims of a mass cryptocurrency theft, with hackers profiting approximately $85,000.#MoreLogin #SecurityIncident #SupportPlan #Applications #PANews #Scams #CryptocurrencyTheft #SlowMist #Cosine #UserSupport #TechnicalVerification #PrivateKeys #SeedPhrases #WalletAuthorization