Dear Host Namaste,
We are pleased to inform you that your account has been successfully transferred from QuadraNet to ColoCrossing, a HostPapa company, effective immediately. We are excited to welcome you as a valued client.
For nearly 20 years, ColoCrossing has been a trusted leader in the global hosting and data center industry, delivering reliable infrastructure solutions to businesses worldwide. At ColoCrossing, we are committed to delivering an enterprise-level experience, including 24/7 technical support, a dedicated account representative, fully redundant network infrastructure, and a scalable environment. We also have exciting plans to enhance our platform and services throughout 2025.
Your equipment is already housed in our facility, and since the IP addresses are owned by ColoCrossing, this transition will not result in any downtime, migrations, or IP changes. Additionally, your current pricing will remain the same.
Portal Access & Billing Information
A portal access link with a password reset option has been emailed to you. If you have not received it, please visit https://portal.colocrossing.com/forgot/password and reset your password using your email address as the username. If you have any questions regarding portal access, please contact us at sales@colocrossing.com.
For billing or sales inquiries, you may open a ticket in the portal or email sales@colocrossing.com.
You can access our billing portal here: https://portal.colocrossing.com.
Invoices will be issued by ColoCrossing starting April 1, 2025. Please do not pay any future invoices through QuadraNet’s NEO portal.
Next Steps
Your device(s) may not immediately appear in your account, but they will be added over the next few days. If you require technical assistance, our team is available and ready to help.
We appreciate your trust in ColoCrossing and look forward to serving you. If you have any questions, please don’t hesitate to reach out.
Sincerely,
The ColoCrossing Team