Thank you for your continued support of DMIT, and we apologize for any inconvenience caused by this adjustment. We will continue to work hard to provide you with better services.
In order to improve business performance, reduce unnecessary expenses, and on this basis, provide customers with higher quality and more cost-effective services.
DMIT has decided not to renew the data center and ISP contracts after the expiration of the SJC contract.
 
After the streamlining of operations, LAX T1 will disconnect from Cogent and interconnect with the top three T1 ISPs in the world to provide better interconnections.
DMIT plans to complete the construction of the LAX-TYO-HKG low latency intranet within this year to provide customers with lower latency Hong Kong-Japan-US intranet interconnection.
Based on the above, we have decided to gradually migrate all SJC T1 series services in your account to our LAX region starting February 10, 2025, at which time your SJC T1 will receive the following upgrades, adjustments, or remain partially unchanged:
- Higher performance server hardware with AMD EPYC 9654 CPUs.
- Higher specification package configuration, synchronized to the specification of the LAX T1 series package (based on the same name specification of the product you purchased).
- IP address will be changed, we will provide you with the new IP address after migration and inform you via email/work order.
- The renewal price of the Service and the included discounts will remain unchanged.
- If the transmission amount of the service includes an upgrade (e.g., double), the upgrade will be maintained at the same transmission amount as the LAX T1 Series products.
 
We will notify you of the details of the migration via email several times prior to the migration, and your service will be temporarily interrupted during the migration process, and we will complete the migration and restore your service as soon as possible.
 
Although it is highly unlikely that data will be lost during the migration process, we still ask that you back up your data before the migration.
The IP address of the service will be changed after the migration, in order to minimize the impact on you, please prepare in advance and update the configuration of the service as soon as we notify you.
 
In addition, we are very sorry for this migration operation, we still provide you with the following options as your compensation, these will be operated after the migration is completed.
1. If you wish a refund, we will.
- Compensate you with a 10% DMIT credit added to your DMIT account for the renewal price of your service.
- A refund is based on the remaining service value.
*You can choose between a refund to your DMIT account or the original method of payment (payment processing fees will be borne by DMIT).
*Due to payment gateway limitations, refunds will only be made to DMIT accounts for payments made over 6 months.
 
2. If you wish to continue using our services, we will.
- Compensate 50% of the remaining value of its services in DMIT credits added to your DMIT account (or 15 days' value if the compensation amount is calculated to be less than 15 days' value of its services).
- Request up to a 30% recurring discount on regular products (excluding any specials) in all regions, regardless of billing period, once per SJC T1 service held, depending on the product selected, as follows:
- Pro Series 20% recurring discount
- EB Series 25% recurring discount
- T1 Series 30% recurring discount
 
- Orders for the following special products may be requested (no other discounts may be utilized) and two services may be requested for each SJC T1 service held, annual billing cycle only.
- LAX.
- LAX.Pro.MALIBU
- LAX.Pro.PalmSpring
- LAX.Pro.Irvine
- LAX.sPro.Fixed
 
- LAX.EB.WEE
- LAX.EB.CORONA
- LAX.EB.FONTANA
 
- HKG.Pro.VICTORIA
- HKG.Pro.LOKMACHAU
 
- HKG.EB.WEEv2
 
- TYO.Pro.Shinagawa
 
- TYO.EB.WEE
- TYO.EB.Ginza
 
Best regards, 
DMIT Cloud Services.

感谢您一直以来对DMIT的支持，对此次调整可能带来的不便我们深感歉意。我们将继续努力，为您提供更好的服务。

为了提升业务表现、减少不必要的开支，并在此基础上为客户提供更高质量、性价比更高的服务，DMIT决定在SJC合同到期后，不再续签数据中心和ISP合同。

在精简运营后，LAX T1将断开与Cogent的连接，并与全球前三大T1 ISP进行互联，以提供更好的互联服务。DMIT计划在今年内完成LAX-TYO-HKG低延迟内网的建设，提供更加低延迟的香港-日本-美国内网互联。

基于以上内容，我们决定自2025年2月10日起，逐步将您账户中所有的SJC T1系列服务迁移至LAX区域，届时您的SJC T1将进行以下升级、调整或部分保持不变：
- 更高性能的服务器硬件，配备AMD EPYC 9654处理器。
- 更高规格的套餐配置，统一为LAX T1系列套餐的规格（基于您所购买的产品同名规格）。
- IP地址将更改，迁移后我们将提供新的IP地址，并通过电子邮件或工单通知您。
- 服务续费价格及包含的折扣保持不变。
- 如果服务的传输量包括升级（例如，传输量翻倍），则升级后的传输量将与LAX T1系列产品的传输量一致。

在迁移前，我们将通过电子邮件多次通知您迁移的详细信息，您的服务将在迁移过程中暂时中断，我们会尽快完成迁移并恢复服务。

虽然在迁移过程中数据丢失的可能性非常低，但我们仍然建议您在迁移前备份数据。
迁移后服务的IP地址将发生变化，为了减少对您的影响，请提前做好准备，并在我们通知您时尽快更新服务配置。

另外，对于此次迁移操作，我们深表歉意，作为补偿，我们为您提供以下选项，迁移完成后可操作：
1. 如果您希望退款，我们将：
- 按您的服务续费价格，在DMIT账户中为您充值10%的DMIT信用额度。
- 退款金额将基于剩余的服务价值。
*您可以选择将退款退还至DMIT账户或原支付方式（支付处理费用由DMIT承担）。
*由于支付网关限制，超过6个月支付的款项仅能退还至DMIT账户。

2. 如果您希望继续使用我们的服务，我们将：
- 以DMIT积分的形式补偿剩余服务价值的50%（如果计算出的补偿金额少于15天的服务价值，则按15天的服务价值计算）。
- 根据选择的产品，申请每个SJC T1服务最多享受30%的定期折扣（不包括任何特价产品），适用于所有地区和计费周期，具体如下：
- Pro系列：20%定期折扣
- EB系列：25%定期折扣
- T1系列：30%定期折扣

- 以下特价产品可申请（不可叠加其他折扣），每个SJC T1服务最多可申请两项，每年计费周期：
- LAX.
- LAX.Pro.MALIBU
- LAX.Pro.PalmSpring
- LAX.Pro.Irvine
- LAX.sPro.Fixed

- LAX.EB.WEE
- LAX.EB.CORONA
- LAX.EB.FONTANA

- HKG.Pro.VICTORIA
- HKG.Pro.LOKMACHAU

- HKG.EB.WEEv2

- TYO.Pro.Shinagawa

- TYO.EB.WEE
- TYO.EB.Ginza

此致，
DMIT云服务团队

SJC区域将终止运营，自25/02/10起开始迁移至LAX区域
- 保留数据迁移，但会更换IP地址
- 会配备EPYC 9654
- 更高规格的套餐配置（统一为LAX T1系列套餐的规格）
LAX区域提升：
- LAX 将会撤掉Cogent IPT，新增Lumen
- 计划年内完成建设LAX-TYO-HKG低延迟内网
若希望退款：
- 按续费价格充值10%的DMIT信用额度
- 基于剩余价值退款
若继续使用：
- 补偿剩余价值的50%
- 以折扣价格选购正价产品
- 可申请至多两项特价产品购买权

202401281300(UTC+8)