Last year, we worked with a client who developed a cutting-edge LLM architecture. It was so innovative that off-the-shelf solutions look pedestrian. It was the kind of project that gets us out of bed in the morning. However, innovation is rarely smooth sailing. Their models encountered a wall with GPU issues — bugs as cryptic as hieroglyphs.

That’s where we stepped in. We didn’t just troubleshoot the problems — we thoroughly examined the setup, addressed the hardware and infrastructure, and resolved the issues that were hindering operations. And it wasn’t just about making things work; it was about bringing their vision to life, ensuring their architecture could scale without compromise.

If you’re wondering how to make AI work for your business, let’s talk.

Join our free webinar where Paul Larsen, our Head of AI, will walk you through exactly how we approach projects like these and show you how to scale AI effectively in your organization: https://mkdev.me/webinars/scaling-ai

Dive into serverless Kubernetes with Pablo Inigo Sanchez as he explores AWS EKS Fargate and Firecracker, demonstrating how to set up from scratch and manage resources efficiently. Perfect for those looking to optimize their cloud infrastructure! https://mkdev.me/posts/serverless-kubernetes-with-aws-eks-and-fargate

Is customer support broken? Sure it is, duh.. With all those useless bots and million clicks... Together with Caolan Melvin we discuss the modern approaches to customer support and how to fix it. We have to consider the context of the times and how modern users prefer to communicate, as well as the revolutionary AI technologies that are either helping or hindering the creation of quality support. We break it down in this new episode of the DevOps Accents podcast.

Also in this episode:

- How to present your startup at an event;
- VoxMail soultions for customer support problems;
- How people interact with different types of customer support options;
- How the size of the company affects its customer support solutions;
- Will humanizing the chatbots help in the future?
- VoxMail mission.

As for the VoxMail, the solution that Caolan is working on, it lets customers leave voice messages straight on your website, which are then transcribed and even translated using AI. This means people can explain their issues or questions more naturally by just talking, and your team gets both the voice recording and a text version to handle it quickly. The name "Vox" comes from the Latin word for "voice", so it's all about giving your customers a way to speak up — literally. Vox Populi! :)

https://mkdev.me/posts/humanizing-customer-support-with-caolan-melvin-from-voxmail-54

In the 61st mkdev dispatch Kirill applies what he learned about creating systems and setting goals in his personal life to crate a work-related advice. Also inside: multi-cloud, leaving Kubernetes, migrating billions of records and more. Read now and subscribe for more! https://mkdev.me/posts/systems-and-goals-61

#mkdevWeeklyHighlight
How hard incrementing a counter can be? When it comes to the systems of Netflix scale - much harder than you can expect. This blog post goes into details not only of their final implementation, but also of various alternatives: https://netflixtechblog.com/netflixs-distributed-counter-abstraction-8d0c45eb66b2

Is going to an offline event beneficial for your startup? What can you do at a conference or convention that you can’t do online? Full convo in episode 54 of DevOps Accents with Caolan Melvin from VoxMail: https://mkdev.me/posts/humanizing-customer-support-with-caolan-melvin-from-voxmail-54

How to build a relationship with your customer through customer support? Dive into the details in episode 54 of DevOps Accents with our guest Caolan Melvin from VoxMail: https://mkdev.me/posts/humanizing-customer-support-with-caolan-melvin-from-voxmail-54

What can we do to make our customer support systems better? Our guest for episode 54 of DevOps Accents was Caolan Melvin from VoxMail. Check out this part of our conversation, or go for the full episode wherever you get your podcasts!

https://www.youtube.com/watch?v=ivqbxIENWbI

What else can be done both for the customer and the company to improve the customer support experience? Are there subconscious things that affect us? More on this in episode 54 of DevOps Accents with Caolan Melvin from VoxMail: https://mkdev.me/posts/humanizing-customer-support-with-caolan-melvin-from-voxmail-54

#mkdevWeeklyHighlight
Full of pretty diagrams, this article explains your options to handle sudden spikes of traffic. Worth bookmarking it for the future: https://newsletter.scalablethread.com/p/how-to-handle-sudden-bursts-of-traffic

Will there be a point in the future, when AI by itself will be a customer support solution that works? Listen to the full discussion in episode 54 of DevOps Accents with Caolan Melvin from VoxMail: https://mkdev.me/posts/humanizing-customer-support-with-caolan-melvin-from-voxmail-54

Fraud, scamming, identity theft and synthetic identities: this time on DevOps Accents Leo and Pablo talk these big topics with Katarina Pranjić from LexisNexis Risk Solutions: https://mkdev.me/posts/preventing-digital-fraud-with-katarina-pranji-from-lexisnexis-risk-solutions-55

In the latest article by Paul Larsen, he explores the tangible impacts and potential overestimations of GenAI in data and AI team management. Featuring insights from industry leaders like Andraž Tori, Pinar Karabulut-Leblebici, and Emily Gorcenski, the piece delves into how GenAI shapes project ideation, productivity, and talent development within teams. Dive deeper into the realities vs. the hype of GenAI at mkdev. #AI #DataScience #GenAI https://mkdev.me/posts/how-genai-has-and-hasn-t-changed-the-way-allianz-thoughtworks-and-outbrain-lead-data-and-ai-teams

In the 62nd mkdev dispatch Pablo analyses the recent DeepSeek news. Were we all just stupid? Also inside: Karpenter v1.0.0Karpenter v1.0.0, Troubleshooting Amazon EKS networking issues, Monolithic Architecture of Terraform and more: https://mkdev.me/posts/deepseek-and-the-5-million-ai-revolution-are-we-all-just-stupid-62

Documentation in software development can feel like a chore, yet it’s essential for preserving knowledge. Led by Paul Larsen, we introduced an AI-driven tool that automates documentation for data warehouses. Our system extracts essential details and generates clear, structured documentation quickly and accurately.

The impact? Documentation is 30x faster, allowing engineers to focus on real engineering tasks. Are you overwhelmed by documentation debt? We can tailor an AI solution to streamline your processes. Contact us to discuss how we can help.

Join our free webinar on February 20, 2025, at 3 PM UTC for insights into scaling AI effectively. Register at: https://mkdev.me/webinars/scaling-ai

Bring your challenges, and let’s explore AI solutions together.

#mkdevWeeklyHighlight
Don’t miss this: you don’t need DynamoDB table for state-locking anymore. New approach that Hashicorp took is much simpler and one might wonder why it wasn’t done this way from the start. Check out this piece by Kieran Lowe: https://kieranlowe.io/terraform-s3-backend-setup-skip-the-table

💕 Love is in the air, and the new Valentine's Day collection is in mkdev's store. Fans favorite illustration by mkdev is the best present for Saint Valentine's Day for your second half. And for yourself of course! And to be fair you don't even need a special date to get yourself a cool t-shirt. Treat yourself! 😻
Shop here: https://store.mkdev.me/#!/

How much fraud is there? As they say, “the number may surprise you”. Dive deeper into the world of preventing fraud in episode 55 of DevOps Accents with Katarina Pranjić from LexisNexis Risk Solutions: https://mkdev.me/posts/preventing-digital-fraud-with-katarina-pranji-from-lexisnexis-risk-solutions-55

What changes happened to the fraud landscape recently? More on that in episode 55 of DevOps Accents with Katarina Pranjić from LexisNexis Risk Solutions: https://mkdev.me/posts/preventing-digital-fraud-with-katarina-pranji-from-lexisnexis-risk-solutions-55

Our guest for episode 55 of DevOps Accents was Katarina Pranjić from LexisNexis. Here's a part of our conversation about synthetic identities. Check out the full episode wherever you get your podcasts!

https://www.youtube.com/watch?v=0K-rEf_fUZY