Maintenance Updates
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This is where you get maintenance updates and outage updates.
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Rebooting the VOD server.
About to reboot the main server.
There is an issue with an announcement on xciptv that shows expired. The message is incorrect. You can clear data for the app and login in again. If that does not resolve the issue, you can uninstall and reinstall the app.
Will be restarting the servers. Some channels will go down for a little while.
We are aware of the looping and are looking into providing a fix.
About to reboot the main server.
Everything should be back up. We will be getting rid of the catch up feature. It is causing too many issues.
We are having issues with 24/7 channels. In addition to removing catchup, we will most likely remove the 24/7 channels as well. We apologize for any inconvenience.
We are aware that some customers are still experiencing looping. We will be working tonight to get to the bottom of that issue and provide a solution.
We are implementing an update to assist the with current issue some customers are experiencing with looping. We anticipate the downtime to be minimal.
About to reboot the VOD server.
We are getting reports of channels in the Mexico category buffering. We are looking into it.
We are aware of the Mexico and Argentina channels that are having issues. We are waiting on the supplier to provide a fix.
I’m about to start rebooting servers. Your channels may be down temporarily.
Will be rebooting the main server shortly.
Everything should be back online now.
We are getting reports that the XC app is having issues. Please look into having Smarters Pro as a backup until we figure out the issue.
Your apps should be working again.
The epg is having issues due to Daylight Savings Time. They are aware and working to get it resolved.
Some channels will be down temporarily today. It shouldn’t be any longer than an hour.